Ecommerce helpdesk software that cuts reply times 75%.
Pull customers' complete messaging and order history into your helpdesk, so agents can resolve support requests quickly and CSAT climbs.
Cut response times 75% with multichannel helpdesk software.
Multichannel support requires complete integration with your order and inventory systems to deliver exceptional customer service.
Our ecommerce helpdesk software brings all your information together, so you can serve customers faster without extra headcount.
4X
faster average first-reply time.
20%
average increase in CSAT.
Fragmented ecommerce support costs customer loyalty.
Multichannel selling often comes with a chaotic blend of disjointed support tools that frustrate teams and erode customer loyalty. Multichannel Pro's ecommerce helpdesk unifies support, so you can continue to grow while keeping customers happy.
Multiple systems, slow replies
Agents hunting through multiple platforms waste valuable time, hurting customer satisfaction and marketplace reputation.
Missing order context
Without quick access to order history and shipping status, simple questions take minutes, not seconds, to answer.
Disconnected interactions
Customers expect seamless support. Fragmented tools frustrate buyers and erode trust.
Penalties and lost revenue
Late replies breach marketplace SLAs, leading to penalties, lower rankings, and reduced visibility.
Instantly see how many hours your team could save.
Enter how many support tickets you get in the average month and your support headcount to see how much time Multichannel Pro can save you.
Rough estimates are fine. Your email address will be used to contact you regarding your results.
How Multichannel Pro improves customer experience.
Built for ecommerce brands selling through multiple marketplaces, Multichannel Pro makes customer support more efficient and effective.
Automatically collect and categorize messages from all marketplaces in a single interface.
Link customer messages with their complete order history across all channels.
Respond instantly with pre-approved replies for common questions from advanced AI agents.
Assign, prioritize, and track tasks across your support team.
Measure response times, resolution rates, and customer satisfaction metrics.
Automatically collect and categorize messages from all marketplaces in a single interface.
Link customer messages with their complete order history across all channels.
Respond instantly with pre-approved replies for common questions from advanced AI agents.
Assign, prioritize, and track tasks across your support team.
Measure response times, resolution rates, and customer satisfaction metrics.
Leading tools to improve customer support.
Multichannel helpdesk
One inbox for Amazon, Walmart, eBay, Shopify, and more.
Unified information
Centralized buyer, shipment, and inventory data beside every ticket in any helpdesk.
Integrated actions
One-click refunds, replacements, and partial credits without leaving the thread.
Automated workflows
Rules auto-route, tag, and prioritise tickets, while AI answers common questions.
Frequently asked questions.
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Multichannel Pro uses read-only API connections to Amazon, Walmart, eBay, and more marketplaces to bring order data into the multichannel helpdesk. During the 15-minute setup, we map your marketplaces so buyer details, SKUs, tracking links, and inventory levels appear instantly next to every message—no custom dev work required.
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Gorgias and Zendesk are solid generalist helpdesks, but neither was built for multichannel complexity. They rely on third-party apps for order look-ups and can't process refunds inside the ticket. Multichannel Pro is marketplace-native: it unifies inbox and order actions on one screen and preserves SLA metadata that Amazon, Walmart, and eBay require, allowing agents to reply faster and stay compliant.
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Yes. Our Amazon helpdesk software retrieves fulfillment type, carrier, and tracking information directly from Seller Central, allowing agents to handle "Where's my package?" queries with one click.
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AI responders give instant answers to simple queries, while giving customers the option to contact a human. Your agents can also use the AI to suggest draft replies, which they then approve or edit before sending. With full order context embedded, AI responses are accurate and personal.
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Support teams spend less time hunting for order details. With all order, tracking, and inventory data in one place, your team can quickly answer customer questions, process returns, and resolve issues faster.
How BMW achieved 20% revenue growth through strategic marketplace expansion
Gordon Pare, Head of UK ecommerce, says: "When expanding our digital presence, precision and reliability are non-negotiable. Threecolts Multichannel Pro enabled us to grow our parts and accessories business while maintaining the excellence our brand demands."
The challenge.
As a global automotive leader, BMW needed to expand their digital presence without compromising their exacting standards.
They faced several critical challenges:
- Managing a complex catalog of thousands of OEM parts across multiple channels
- Ensuring 100% accuracy in parts compatibility and fitment data
- Maintaining strict brand consistency across all platforms
- Synchronizing inventory in real-time to prevent oversells
- Scaling operations without adding operational complexity
The solution.
Threecolts Multichannel Pro delivered a comprehensive expansion strategy:
Automated catalog management- Seamless synchronization of thousands of parts listings
- Automated price and inventory updates across channels
- Guaranteed fitment accuracy for every listing
- Centralized dashboard for all marketplace operations
- Integrated order management across channels
- Streamlined customer service workflows
- Consistent brand presentation across marketplaces
- Automated content synchronization
- Quality assurance for all product listings
The results.
The impact was immediate and substantial:
- 20% revenue growth through new channel expansion
- 100% inventory accuracy maintained across all channels
- Zero additional headcount needed for expansion
- Enhanced customer satisfaction through faster service
- Perfect fitment accuracy across all listings
"Threecolts Multichannel Pro's platform allowed us to expand our market reach while maintaining the precision our customers expect," notes Pare. "The automation and accuracy of their system made scaling our operations seamless."
"For automotive brands seeking to expand their digital presence without compromising standards, Threecolts Multichannel Pro delivers results that matter."
Gordon Pare
Head of ecommerce UK at BMW
See other success
stories
Hoover
Hoover is an appliance manufacturer famous for vacuums and grew revenue by 2X by expanding sales channels.
2X
YoY growth
Where’s That From
Where’s That From is a fashion retailer and grew monthly orders by 10X in just one year by launching new channels.
10X
YoY growth
GSF Car Parts
GSF Car Parts is a car parts retailer and grew 2X in just 6 months through catalog expansion.
2X
growth in 6 months
LSH Auto
LSH Auto is an auto parts retailer and grew 3X in just 3 months through virtual bundles.
3X
growth in 3 months
How Hoover doubled orders year-over-year through multichannel innovation
Ben Rispin, Head of Digital Marketing and D2C, says: "Managing multiple warehouses and expanding across marketplaces seemed like an insurmountable challenge. Threecolts Multichannel Pro not only solved our fulfillment complexities but enabled consistent year-over-year growth."
The challenge.
As a legendary brand in home cleaning, Hoover faced several critical obstacles in their digital expansion:
- Complex inventory management across multiple warehouses
- Limited ability to expand product range due to fulfillment constraints
- Need to maintain seamless operations across eBay, Shopify, and new marketplaces
- Managing a diverse product catalog from vacuums to spare parts
- Scaling operations while maintaining service quality
The solution.
Threecolts Multichannel Pro delivered a comprehensive growth strategy:
Advanced fulfillment logic- Smart warehouse splitting for optimal order routing
- Automated inventory allocation across locations
- Real-time stock synchronization
- Seamless integration of eBay and Shopify operations
- Strategic expansion to new marketplaces
- Unified product catalog management
- Centralized order management
- Automated inventory updates
- Streamlined multichannel workflows
The results.
The impact has been consistently impressive:
- 100% YoY growth in order volume
- Successful expansion into new marketplaces
- Significantly expanded product range
- Optimized fulfillment across multiple warehouses
- Seamless integration of all sales channels
"The ability to efficiently manage orders across multiple warehouses transformed our business," notes Rispin. "Threecolts Multichannel Pro's platform gave us the confidence to expand both our product range and market presence."
"For brands managing complex fulfillment operations across multiple channels, Threecolts Multichannel Pro delivers consistent, scalable growth."
Ben Rispin
Head of D2C at Hoover
See other success
stories
BMW
BMW is an automotive manufacturer and grew 20% by expanding to a second channel.
20%
YoY growth
Where’s That From
Where’s That From is a fashion retailer and grew monthly orders by 10X in just one year by launching new channels.
10X
YoY growth
GSF Car Parts
GSF Car Parts is a car parts retailer and grew 2X in just 6 months through catalog expansion.
2X
growth in 6 months
LSH Auto
LSH Auto is an auto parts retailer and grew 3X in just 3 months through virtual bundles.
3X
growth in 3 months
How Where's That From achieved 10X order growth through strategic marketplace expansion
Mahavir Nerwan, Director, says: "We knew there was massive potential in expanding to new marketplaces, but managing multiple channels seemed daunting. Threecolts Multichannel Pro transformed that challenge into a 10X growth opportunity."
The challenge.
As a growing fashion retailer, Where's That From faced several critical hurdles in its expansion plans:
- Managing complex fashion inventory across multiple marketplaces
- Maintaining accurate stock levels to prevent oversells
- Scaling product listings while preserving brand consistency
- Handling increased order volume without proportional team growth
- Keeping pricing competitive across all channels
The solution.
Threecolts Multichannel Pro implemented a comprehensive multichannel strategy:
Automated channel management- Synchronized inventory across all marketplaces in real-time
- Automated price optimization across channels
- Centralized product catalog management
- Single dashboard for all marketplace operations
- Unified order processing workflow
- Automated listing creation and updates
- Size and color variant management
- Seasonal inventory planning
- Style-based product categorization
The results.
- 10X increase in monthly orders within one year
- Multiple new marketplaces successfully launched
- Zero oversells despite complex inventory
- Maintained team size while scaling operations
- Improved customer satisfaction across all channels
"What impressed us most was how seamlessly we could scale," notes Nerwan. "Even as our order volume grew exponentially, Threecolts Multichannel Pro's automation kept our operations running smoothly."
"For fashion brands looking to scale across marketplaces, Threecolts Multichannel Pro makes the impossible possible. Our 10X growth is proof."
Mahavir Nerwan
Director at Where's That From
See other success
stories
BMW
BMW is an automotive manufacturer and grew 20% by expanding to a second channel.
20%
YoY growth
Hoover
Hoover is an appliance manufacturer famous for vacuums and grew revenue by 2X by expanding sales channels.
2X
YoY growth
GSF Car Parts
GSF Car Parts is a car parts retailer and grew 2X in just 6 months through catalog expansion.
2X
growth in 6 months
LSH Auto
LSH Auto is an auto parts retailer and grew 3X in just 3 months through virtual bundles.
3X
growth in 3 months
How GSF Car Parts doubled sales in 6 months through catalog expansion
Robbie Stevens, Digital Sales Director, says: "Within just six months of partnering with Threecolts Multichannel Pro, we've seen extraordinary growth. Doubling both our catalog size and monthly sales exceeded our most optimistic projections."
The challenge.
As a growing automotive parts retailer, GSF Car Parts faced several critical challenges:
- Managing a complex catalog of 20,000+ automotive parts
- Ensuring accurate fitment data across all listings
- Scaling operations efficiently across marketplaces
- Maintaining inventory accuracy at scale
- Accelerating new product launches
The solution.
Threecolts Multichannel Pro delivered a comprehensive growth strategy:
Catalog expansion- Scaled from 20,000 to 40,000 products
- Automated listing creation and updates
- Guaranteed fitment accuracy across all items
- Real-time inventory synchronization
- Automated price management
- Unified order processing
- Vehicle compatibility management
- Parts interchange data
- Technical specification accuracy
The results.
The impact was immediate and substantial:
- 100% increase in monthly sales within six months
- 100% growth in active product catalog
- 30% projected growth for following month
- Zero compromises in listing accuracy
- Maintained operational efficiency despite doubled volume
"The ability to double our catalog size without adding operational complexity was game-changing," notes Stevens. "The immediate impact on sales proved we had been leaving money on the table."
"For automotive companies looking to scale their digital presence, Threecolts Multichannel Pro delivers rapid, sustainable growth."
Robbie Stevens
Digital Sales Director at GSF Car Parts
See other success
stories
BMW
BMW is an automotive manufacturer and grew 20% by expanding to a second channel.
20%
YoY growth
Hoover
Hoover is an appliance manufacturer famous for vacuums and grew revenue by 2X by expanding sales channels.
2X
YoY growth
Where’s That From
Where’s That From is a fashion retailer and grew monthly orders by 10X in just one year by launching new channels.
10X
YoY growth
LSH Auto
LSH Auto is an auto parts retailer and grew 3X in just 3 months through virtual bundles.
3X
growth in 3 months
How LSH Auto transformed its car parts business through digital innovation
Graham Adams, Global Director, says: "As an official Mercedes-Benz dealership, maintaining excellence while scaling our digital presence was crucial. Threecolts Multichannel Pro helped us automate our legacy processes and unlock new growth opportunities."
The challenge.
As an authorized Mercedes-Benz dealer, LSH Auto faced unique complexities:
- Manual processes tied to legacy automotive systems
- Limited ability to create custom product bundles
- Need to maintain OEM standards across all channels
- Complex genuine parts catalog management
- Desire to scale without compromising service quality
The solution.
Threecolts Multichannel Pro delivered a comprehensive transformation:
Legacy system integration- Automated synchronization with dealer management system
- Streamlined inventory updates
- Real-time pricing management
- Custom product package creation
- Flexible pricing strategies
- Market-specific offerings
- OEM data accuracy
- Genuine parts verification
- Brand standard compliance
The results.
The impact shows consistent month-over-month growth:
- 3X order growth in just three months
- Successful automation of manual processes
- New revenue streams through virtual bundles
- Enhanced customer options with custom packages
- Maintained dealership excellence while scaling
"The ability to create virtual bundles while maintaining seamless integration with our existing systems has opened new opportunities," notes Adams. "We're seeing consistent growth while actually reducing manual workload."
"For authorized dealers looking to scale their digital presence while maintaining OEM standards, Threecolts Multichannel Pro provides the perfect balance of innovation and reliability."
Graham Adams
Global Director at LSH Auto
See other success
stories
BMW
BMW is an automotive manufacturer and grew 20% by expanding to a second channel.
20%
YoY growth
Hoover
Hoover is an appliance manufacturer famous for vacuums and grew revenue by 2X by expanding sales channels.
2X
YoY growth
Where’s That From
Where’s That From is a fashion retailer and grew monthly orders by 10X in just one year by launching new channels.
10X
YoY growth
GSF Car Parts
GSF Car Parts is a car parts retailer and grew 2X in just 6 months through catalog expansion.
2X
growth in 6 months