Threecolts New Releases and Feature Enhancements - 7th Jun 2022

Highlights

We are pleased to share that we recently acquired ChannelReply to be part of the Threecolts cloud business suite.

ChannelReply is a marketplace-helpdesk integration service that puts all your ecommerce customer service messages in one place, even if you support thousands of brands. You can automate tedious tasks by plugging marketplace data into your helpdesk’s best tools. As well as identify, filter, and organize tickets by brand and marketplace.

Find out more about ChannelReply here.

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Improvement and Resolved Issues

Threecolts Settings

• The Two-Factor Autentication (2FA) feature was released, enabling users to secure their Threecolts account.

SellerBench

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• Fee Protector Bug: We resolved an issue stemming from special characters being included in some SKUs and  preventing them from being included in SellerBench calculations. Measurement discrepancies have now been calculated for those SKUs. 

• Dashboard and Email notification updates: We have updated the SellerBench onboarding process and notification logic to allow users to invite their Case Managers right after they finished linking their Amazon storefronts. 

Tactical Arbitrage

• Cache Results: Users can now easily keep track of how many of their results are from stored cache information.

• Filter for Product Variations: Customers can now remove items that have more than a specified number of variations.

• Additional Data Columns: Users can now see Amazon Referral %, Amazon Fulfillment amount, and Amazon Closing Fee separated out in View Data and exports.
• Wholesale Shipping Cost: Wholesale Search users can now layer in the shipping fee in the filters section.

• Multi-Select Categories for Reverse Search: Users can now select multiple categories for the Best Seller Reverse Search.

ChannelReply

• Zoho Desk integration is now available for EU and Asia regions.
• Helpscout webhooks are upgraded to v2.
• Shopify contact form tags. Shopify users can now set an additional unique tag for each contact form in each Shopify store.

• Bug Fix: "Remove Specific Text from Replies" tool is now available for Zoho Desk.

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Need help?

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Schedule a complimentary 30-minute audit call with a specialist today. 

Our specialists are trained to understand your business and provide business growth assistance. All advice is customized to your needs.

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About us

Threecolts acquires, launches, and grows eCommerce software & services, and owns other stellar businesses including Old Street Media, HotShp, SellerBench, Tactical Arbitrage, Bindwise, RefundSniper, ChannelReply, and FeedbackWhiz.

Old Street Media supports businesses with their advertising, inventory management, and other eCommerce services. We collaborate with over 4000 brands and have generated $600M in sales in the past year.

Reach out to HotShp for help with product titles, descriptions, bullet points, social posts, and blog posts.

Reach out to SellerBench for help with shipment reconciliation and FBA fee reimbursements. 99% of FBA sellers are owed money. Get your free audit today.

If you are more interested in the #1 Amazon Arbitrage software, try TacticalArbitrage. With over 6,000 users, TacticalArbitrage will help you discover profitable products to resell on Amazon.

Bindwise will help you to identify costly issues with your Amazon seller accounts. Receive instant Bindwise Alerts about everything related to your store on Amazon. 

RefundSniper is an international Amazon reimbursement service that runs audits on both Vendor Central and Seller Central. Find out how much you are owed by Amazon today.

If you're looking for a way to streamline multi-platform ecommerce support, ChannelReply has you covered. Cut your customer response time in half by having all your customer information in one hub. 

FeedbackWhiz is an Amazon sellers management software that helps merchants scale their business by automating email campaigns, improving seller feedback, getting more product reviews, monitoring listings, and analyzing profit and accounting data.