Threecolts Upgrades - October 2022 🛠️

New Launch: Competitor Monitoring API. Join the beta.

• Users can now spy on their competitors. Get a daily download of all of your competitors' inventory position. Gain early access by signing up for the beta.

ChannelReply

• Our Kustomer integration is now live! Integrate Amazon, eBay, Etsy, Walmart, Shopify, Back Market, and Newegg with one of the world's best helpdesks for serious businesses. Kustomer supports all ChannelReply features. Learn how to connect Kustomer to ChannelReply here.
• CR Feedback's new eBay integration has major improvements, making it much easier to automate your eBay and Amazon feedback requests.
  - A Link to Product Review placeholder is now available for eBay.
  - Several bugs with setup have been resolved to make it easier to use CR Feedback with eBay. Follow our CR Feedback Instructions to get started!
• Helpdesk Settings Update
  - CRM Settings is now Helpdesk Settings, with new, streamlined designs for all users.
  - Zendesk, Re:amaze, Zoho Desk, and Kustomer now have Copy Placeholder features for custom fields. Now, if you want to use order details like Tracking ID and Item Title in your canned responses and auto replies, you can simply copy the placeholder from ChannelReply--no more half-hour processes of finding, copying, pasting and testing field IDs!
  - To use this new feature, open your ChannelReply account, go to Helpdesk Settings and open the Custom Fields dropdown menu.
  - Freshdesk users now have an autoresponder generator and JSON codifier.
  - Rather than learning how to use webhooks and JSON code as in our old Freshdesk ecommerce autoresponder system, you can simply type a message into our new autoresponder generator. We'll automatically generate an autoresponder that works for all your messages, whether they're from Amazon, eBay, regular email, or anywhere else.
  - If you'd prefer to build a more nuanced autoresponder from scratch, we've added a JSON code generator so you don't have to struggle with JSON anymore. Simply enter your message and we'll translate it into JSON so you can simply copy and paste it into Freshdesk.
• Zendesk + Amazon users now have a new feature in Helpdesk Settings: Mark Amazon Messages as “No Response Needed.” If you enable this feature, then solving or closing an Amazon ticket will automatically mark the most recent message as “No response needed.” Speed up your support and get to customers who really need your help faster!‍
• eBay Resolution Center Support has been improved to better handle situations where messages cannot be posted to the Resolution Center.
  - Our delivery failure notifications now include explanations of why eBay would not accept the message.
  - If a message exceeds eBay's character limit, we will not deliver the message to the Resolution Center or to the buyer's messages. Instead, we will post a delivery failure internal note that asks you to send a shorter message and includes the text of the undelivered message, saving you from having to retype the whole thing.

FeedbackWhiz

• New dashboard layout with customization view for up to 12 time frames
• New tabs to see weekly and monthly views
• Moved Products profits into Profits Dashboard
• Added filters directly into Dashboard
• New chart interface Product Comparison and Quick overview

OldStreetMedia

• OldStreetMedia has a brand new look and feel to it! We have simplified the dashboard and overall navigation throughout the tool. 

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• Resolved bug with Ruleset and Dayparting settings
• Resolved bug where users were having issues seeing their portfolios

SellerBench

• Successfully completed the SP API migration and deprecated MWS APIs. We can now focus on new features. Keep an eye out for these!‍‍

‍TacticalArbitrage

• New users will get an additional 10,000 minutes (50,000 total minutes) for their first month. 
• New and fixed websites
  - https://www.macys.com/
  - https://www.asos.com/
  - https://www.bathandbodyworks.com/
  - https://www.wayfair.co.uk/
  - https://www.henrys.com/

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About us

Threecolts acquires, launches, and grows eCommerce software & services, and owns other stellar businesses including Old Street Media, HotShp, SellerBench, Tactical Arbitrage, Bindwise, RefundSniper, ChannelReply, and FeedbackWhiz.

Old Street Media supports businesses with their advertising, inventory management, and other eCommerce services. We collaborate with over 4000 brands and have generated $600M in sales in the past year.

Reach out to HotShp for help with product titles, descriptions, bullet points, social posts, and blog posts.

Reach out to SellerBench for help with shipment reconciliation and FBA fee reimbursements. 99% of FBA sellers are owed money. Get your free audit today.

If you are more interested in the #1 Amazon Arbitrage software, try TacticalArbitrage. With over 6,000 users, TacticalArbitrage will help you discover profitable products to resell on Amazon.

Bindwise will help you to identify costly issues with your Amazon seller accounts. Receive instant Bindwise Alerts about everything related to your store on Amazon. 

RefundSniper is an international Amazon reimbursement service that runs audits on both Vendor Central and Seller Central. Find out how much you are owed by Amazon today.

If you're looking for a way to streamline multi-platform ecommerce support, ChannelReply has you covered. Cut your customer response time in half by having all your customer information in one hub. 

FeedbackWhiz is an Amazon sellers management software that helps merchants scale their business by automating email campaigns, improving seller feedback, getting more product reviews, monitoring listings, and analyzing profit and accounting data. 

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