Multichannel Pro vs Linnworks: Who Wins in 2025?

As ecommerce businesses expand, they need software that simplifies and unifies their operations across multiple sales channels. Multichannel Pro and Linnworks are two prominent platforms, each with unique strengths. However, recent user feedback and emerging technology reveal some critical differences. Below, we explore how Multichannel Pro outshines Linnworks, making it the ideal partner for sellers looking to thrive in 2025.

Linnworks: Falling Short on Seller Expectations?

Linnworks has long served as an inventory and order management solution, helping businesses streamline their processes across various marketplaces like Amazon, eBay, and Shopify. While it offers key integrations and centralized sales management, the platform is meant to be used out of the box and lacks in customizability. Rising costs and limited flexibility hinder operational efficiency instead of enhancing it. 

Catalog Management: Streamlined Efficiency

Catalog management is essential for ecommerce success, and Linnworks provides order synchronization across multiple marketplaces. However, it lacks the flexibility needed for managing complex catalogs with multiple marketplaces efficiently. Users report frustrations with listings control that require additional manual steps, adding lag time and inviting human error.

How Multichannel Pro Excels

Multichannel Pro offers a seamless approach to catalog management, acting as a “single source of truth.” Sellers can import listings from any channel and sync them effortlessly across all marketplaces, eliminating redundant steps and reducing errors. This functionality allows brands to handle even large catalogs with ease, keeping product listings accurate and consistent across all platforms and freeing up time to focus on growth.

Integrated Support Tools: A Unified Solution

Linnworks focuses primarily on order processing and inventory, leaving a gap for customer support. Businesses need to use external systems to manage post-purchase interactions, such as returns, replacements, and customer inquiries. This approach can lead to fragmented workflows and slow response times. A standalone helpdesk adds thousands in additional software expenses while preventing cross-team collaboration.

How Multichannel Pro Excels

Multichannel Pro bridges this gap by integrating premium support tools directly into its platform. With Multichannel Pro, support agents have instant access to all relevant operational information, enabling them to manage complex customer queries, returns, and replacements from one system. Advanced tools such as customer portals, chatbots and AI optimize agency efficiency. This integration improves response times and ensures a cohesive customer experience, helping brands build loyalty and trust by delivering consistent, timely service. 

Usability: Designed with the User in Mind

A recurring theme from Linnworks users is the platform’s lack of usability. Many describe it as challenging to navigate, requiring extensive training for basic functions. Instead of saving time, the system can create extra work, frustrating teams and diverting focus from essential tasks.

How Multichannel Pro Excels

Multichannel Pro is built for intuitive use, with a clean, straightforward interface that enables users to complete tasks quickly and confidently. Every feature is designed with user experience at the forefront, making Multichannel Pro accessible to teams of all experience levels. This simplicity not only boosts productivity but also ensures that businesses can scale without being bogged down by unnecessary complexity.

Pricing: Transparent and Predictable

Linnworks’ pricing structure has become a pain point for many customers, with reports of unexpected price hikes on monthly fees, per order fees, and even additional fees for support. The cumulative cost can inflate quickly, materially impacting margins and complicating ecommerce businesses that rely on cost efficiency.

How Multichannel Pro Excels

Multichannel Pro provides a straightforward, all-in-one pricing model that includes the core features businesses need to succeed. With no hidden fees or surprise charges, businesses can easily forecast costs and trust that they are getting maximum value. Importantly, Multichannel Pro only begins billing once a client is fully operational, allowing brands to experience the platform’s benefits without paying for services they can’t yet use.

Onboarding and Customer Support: Dedicated Help When It’s Needed

For ecommerce businesses, effective onboarding and responsive support are crucial to seamless operations. Linnworks provides only basic support for software implementation, often leaving clients to navigate the setup and customization to fit their needs on their own. With outsourced support and long wait times, onboarding and support can become a slow, frustrating process that prevents businesses from quickly gaining value from their investment.

How Multichannel Pro Excels

Multichannel Pro takes ownership of the entire onboarding process, ensuring that each business has a seamless transition onto the platform. Multichannel Pro assigns an account manager to each client, offering in-house, hands-on assistance throughout implementation. This dedicated onboarding support means that Multichannel Pro only starts billing once the client is fully operational, allowing businesses to see the platform’s full value before the subscription begins. With Multichannel Pro’s high-touch approach, clients experience responsive, knowledgeable support tailored to their specific setup, keeping workflows efficient and minimizing disruptions.

Feature	Multichannel Pro	Linnworks
Catalog Management	Unified catalog management from any channel, dynamically synced across marketplaces	Limited flexibility; issues with newer integrations; requires manual adjustments for some tasks
Integrated Support Tools	Built-in tools for seamless handling of returns, replacements, and customer inquiries	No integrated support tools; requires external systems for managing post-purchase support
Onboarding and Support	Dedicated, in-house onboarding and support; billing starts post-implementation	Basic onboarding; many users report difficulty getting operational with minimal support
Pricing	Transparent, all-inclusive pricing with no hidden fees; billing begins only after onboarding	Tiered pricing with additional fees for support, added orders, and other core functions
Usability	User-friendly design focused on intuitive navigation, reducing training needs	Complex interface; extensive training required for basic tasks
Customer Support	Personalized, dedicated account managers provide hands-on support	Outsourced, slow response times reported; limited help for complex issues

Why Multichannel Pro Is the Ideal Choice in 2025

For ecommerce businesses seeking efficiency, flexibility, and responsive support, Multichannel Pro stands out as the platform of choice. Its comprehensive features—from streamlined catalog management and integrated support to user-friendly design and transparent pricing—make it the ideal solution for brands focused on growth. By addressing the core needs of today’s ecommerce landscape, Multichannel Pro empowers sellers to scale efficiently, ensuring that every tool works to enhance operational success.

Conclusion: For businesses that value ease, transparency, and a unified approach to operations, Multichannel Pro wins in 2025.